Before placing an order, we kindly request you to carefully review and verify all order details. In the event of an error notice after placing your order, please inform us as soon as possible. While we will do our best to assist, we cannot guarantee corrections to addresses or other order details once the order is in the shipping process.

Shipping:

Orders received before 3 pm CST will typically be shipped on the same business day. During busy periods, please allow for up to 3 business days for processing and shipping.

Please note that while we strive to ensure timely delivery, we are not responsible for any delays caused by carriers or customs, nor can we be held liable for lost packages. In the rare event of any delivery or content-related issues with your package, please reach out to us within 2 days of receiving it.

In case a package is returned to us due to an incorrect address, we will process a refund for the order amount, excluding shipping charges.

Returns:

As part of our commitment to maintaining the highest standards of hygiene, all sales are considered final. However, your satisfaction is our priority, so if you encounter any issues with your order, please don’t hesitate to contact us. We will do our utmost to address your concerns and find a suitable solution.

For any additional questions or concerns related to your order, please reach out to us at info@immensenaturals.com. Our dedicated team is here to assist you promptly and ensure a seamless shopping experience.